Instant help for every ASDA shopper
Delivery slots, missing items, Rewards Cashpot, George returns — answered in seconds, on chat or by phone. This demo uses Lorikeet's FAQ agent trained on ASDA's help centre topics.
ASDA Support
Powered by Lorikeet
Built for what ASDA shoppers ask about
The topics behind the biggest contact volumes — handled instantly, 24/7, in the voice ASDA shoppers expect.
Delivery & slots
Amend times, cancel orders, check cut-offs, explain Delivery Pass. Answers that match the policy exactly.
Missing & damaged items
Walks shoppers through reporting missing items, damaged goods, and refunds for unavailable products — without the email back-and-forth.
ASDA Rewards
Explains Star Products, Missions, and Cashpot. Handles the top Rewards complaints: missing stars and pending Cashpot credits.
Payments & refunds
Clears up authorisation holds, final billing differences on weighed items, and overcharge refund timing.
George orders & returns
Separate delivery windows, the 100-day returns policy, store drop-off, and prepaid postal returns — all explained.
Accounts & security
Password resets, locked accounts, two-step verification prompts, and advice on suspicious ASDA emails.
How we built this for ASDA
Pure FAQ-based support agent. Ten knowledge articles, one workflow, chat and voice — configured in an afternoon.
Wrote the knowledge
10 articles covering delivery, Rewards, refunds, George, account and security — plain English, matched to ASDA policy.
Configured the agent
Lorikeet's FAQ workflow searches the knowledge base and answers in ASDA's voice — friendly, direct, no corporate fluff.
Added channels
Chat widget and a UK phone line, both powered by the same AI brain so shoppers get consistent answers.
Went live
Try the chat on this page, or pick up the phone. In production, this connects to real order APIs, the Rewards platform, and George returns.
Your shoppers can call, too
Same agent, same answers — just over the phone. Call the demo line to hear what ASDA shoppers would get when asking about deliveries, refunds, or Rewards.
+44 7863 785244UK mobile • Available 24/7
See exactly what we built
The entire configuration is transparent. Open the Lorikeet sandbox to inspect the knowledge base and workflow powering this demo.
1 FAQ workflow
Retrieves the best-matching article and answers in natural language — no code, no brittle decision trees.
10 knowledge articles
Delivery, substitutions, missing items, Rewards, Cashpot, George, payments, Delivery Pass, account and security.
Chat + voice channels
Same agent across both, already live in the sandbox. Email and SMS work the same way when you're ready.
Ready to go live?
This FAQ agent is just the start. Let's talk about rolling this out to ASDA's millions of weekly shoppers — with real order, Rewards, and George integrations.
Schedule a Call